Legal
Terms of Service
Effective date: 15 July 2026
1. Service
Chiselo, operated by Aikagra Technologies, converts product photography and spec data into 3D assets. Each order is a one-time conversion delivered against the specific product images and dimensions you provide — there is no subscription, recurring fee, or platform you're locked into. By placing an order, you agree to these terms.
2. Your content
You represent that you own or have the rights to the images, dimensions, and product information you submit. You grant us a limited licence to process that content solely to produce and deliver your converted files.
3. Order and delivery
We review submitted source material, flag anything that will limit quality before starting work, and deliver converted files once verified. Delivered files are made available via a delivery link tied to your account. That link does not expire on a fixed schedule — it stays active until you ask us to revoke it or your account is closed.
4. Payment
Pricing is agreed per order or via a catalog plan. Payment terms are set out in your order confirmation. Delivery of the converted assets and transfer of ownership under Section 5 occur once payment for the order is received in full.
5. Ownership and IP transfer
We retain no ownership over your converted assets. On delivery and receipt of full payment, ownership of the delivered 3D files transfers to you permanently — there is no subscription to maintain access, and we place no restriction on your continued commercial use or distribution of those files as part of your product catalog.
6. Acceptable use
You agree not to submit content you don't have rights to, and not to use the service to produce assets for unlawful purposes or in a way that infringes a third party's intellectual property.
7. Accuracy
We aim for dimensional accuracy based on the information you provide. Final accuracy depends on the quality of source images and spec data supplied. We are not liable for design decisions made by third parties using your delivered assets.
8. Limitation of liability
Our liability is limited to the amount paid for the specific order in question. We are not liable for indirect or consequential losses.
9. Warranty disclaimer
Except as expressly stated in these terms, the service is provided "as is" without warranties of any kind, express or implied, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the service will be uninterrupted or error-free.
10. Indemnification
You agree to indemnify and hold Aikagra Technologies harmless from any claims, damages, or expenses (including reasonable legal fees) arising from your breach of these terms, the content you submit, or your misuse of delivered assets. We agree to indemnify you against claims that a delivered asset, as generated by us from your submitted content, infringes a third party's intellectual property rights, except to the extent the claim arises from the content you submitted.
11. Dispute resolution
We'll try to resolve any dispute through good-faith negotiation first. If that fails, the dispute will be referred to arbitration under the Arbitration and Conciliation Act, 1996, with the seat and venue of arbitration in India and proceedings conducted in English. Either party may seek injunctive relief from a court of competent jurisdiction where necessary.
12. Governing law
These terms are governed by the laws of India, without regard to its conflict-of-laws principles.
13. Force majeure
Neither party is liable for delay or failure to perform caused by events beyond its reasonable control, including natural disasters, internet or infrastructure outages, third-party provider failures, or governmental action. The affected party will notify the other and resume performance as soon as reasonably possible.
14. Severability
If any provision of these terms is found unenforceable, that provision will be limited or eliminated to the minimum extent necessary, and the remaining provisions will remain in full force and effect.
15. Assignment
You may not assign or transfer these terms without our prior written consent. We may assign these terms in connection with a merger, acquisition, or sale of assets. Any attempted assignment in violation of this section is void.
16. Entire agreement
These terms, together with any order confirmation, our Data Processing Addendum where applicable, and any documents incorporated by reference, constitute the entire agreement between you and us regarding the service, and supersede any prior agreements or understandings on the same subject.
17. Notices
We may send notices to the email address associated with your account. You may send notices to us at support@chiselo.design. Notices are deemed received when sent, unless the sending party receives an indication of delivery failure.
18. Term and termination
These terms apply for as long as you have an active order or account with us. Either party may close an account at any time; closing your account ends access to delivery links for files not already downloaded, but does not affect ownership already transferred under Section 5.
19. Changes
We may update these terms from time to time. The effective date above will reflect any changes. Changes do not apply retroactively to orders already delivered.
20. Contact
Aikagra Technologies — support@chiselo.design